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Refund Policy

Last updated: 20/08/2025

At IML Consulting, we value our clients and strive to provide high-quality consulting services in energy efficiency, digitalization, and data center optimization. This Refund Policy explains the terms under which refunds may be provided.
 

1. Consultation Services

  • Fees paid for completed consultations, reports, or advisory sessions are generally non-refundable, as these services involve time, expertise, and personalized work.

  • If you are dissatisfied with a consultation, please contact us within 7 days of service delivery. We will review your concerns and may offer a partial refund or credit toward future services at our discretion.
     

2. Prepaid Packages or Subscriptions

  • For prepaid consulting packages, you may cancel within 14 days of purchase (before services have been delivered) for a full refund.

  • Once services in the package have started, refunds will be prorated based on the work already completed.
     

3. Cancellations and Rescheduling

  • If you need to cancel or reschedule a booked consultation, please notify us at least 24 hours in advance.

  • Missed appointments or cancellations made less than 24 hours before the scheduled time may be non-refundable.
     

4. Exceptional Circumstances

We may, at our discretion, provide a refund in exceptional circumstances, such as:

  • Technical issues on our side that prevent us from delivering the service.

  • Duplicate payments or billing errors.
     

5. How to Request a Refund

To request a refund, please contact us at:

📧 Email: info@imlenergy.com
📞 Phone: +355 686534907

Please include your name, service details, and reason for the refund request. Refunds (if approved) will be processed within 7–14 business days via the original payment method.
 

6. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “last updated” date.

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